Shipping Information
Frifriend's Commitment to Your Satisfaction
At Frifriend.com, we’re excited to offer FREE Shipping on orders above $89! We strive to make your shopping experience as seamless as possible, ensuring your furry friends get the care they deserve.
Order Processing Times
We process and dispatch orders within 1-3 business days after they’re placed. Once dispatched, your order will be on its way to your chosen address. Please note, during busy periods such as holidays, processing may take up to 7 business days.
Estimated Shipping Times
Shipping times vary based on location. Once your order is dispatched, here are the typical delivery times:
United States: 7-12 business days
Canada: 10-15 business days
United Kingdom: 10-15 business days
Australia: 10-20 business days
International: 15-30 business days
Note: During peak seasons or due to customs procedures, delays may occur beyond our control.
Order Changes & Shipping Details
Ensure your shipping details are accurate at checkout. Incorrect or incomplete addresses may lead to processing delays or order cancellations.
If you spot an error in your shipping details, email us at info@frifriend.com within 24 hours of placing your order. While we’ll do our best to accommodate updates, we cannot guarantee changes after this period.
For address issues flagged by our system, we’ll contact you within 3 business days to verify. If we don’t receive a response, your order may be canceled.
Delayed Delivery
We understand timely delivery is important. While we strive to ship orders quickly, unforeseen factors such as courier delays, weather disruptions, or other circumstances may impact delivery times.
We’ll keep you informed about your order’s status and work to resolve any issues that may arise.
Lost or Stolen Packages
If your package is lost or stolen, please contact us at info@frifriend.com. We’ll assist in resolving the issue and may file a claim with the courier on your behalf.
While Frifriend.com is not responsible for lost or stolen packages once handed to the courier, we’ll do our best to help. Depending on the situation, we may offer a replacement.
Shipping Policy Updates
Frifriend.com reserves the right to update this policy without prior notice. Please review it periodically for the most up-to-date information.
By making a purchase, you agree to our shipping terms and any updates made to this policy.
For questions or concerns, reach out to us anytime at info@frifriend.com. Thank you for choosing Frifriend.com! 🐾